How long does a reply take?
On working days, we usually reply within 24 hours; at weekends it takes no more than 48 hours. Requests under the GDPR have the statutory one-month time limit in Article 12(3) GDPR. This includes access to stored data, rectification, erasure and data portability. To help us respond quickly, state the email address concerned and briefly describe what you need. Your message goes to the same address shown in the Imprint and is used only to deal with your request. We do not need attachments, although a screenshot helps when you report an error in the app. You do not need to message us to delete your account: the steps are on the Delete account page and run directly in the app or through a form. This is the right place for everything else, from sign-in questions and feature ideas to complaints. You may also write anonymously; in that case, we need only an email address for our reply.
Can I write anonymously?
Sure, just leave the name field empty. We only need your email so we can reply.
What happens to my message?
It lands solely in our mail inbox (EU hosting). No forwarding to third parties, no marketing, no analytics tracking. We delete messages regularly once your request is answered; access and deletion requests are deleted after the statutory retention period ends.
Where are the servers?
Exclusively within the EU. We use a Hostinger data centre with a GDPR-compliant data processing agreement. No third-country transfer.
Do you offer phone support?
Not at the moment, email is usually faster. For genuine urgency, write "urgent" in the subject and we will prioritise it.
