Delete account

You want to leave?
We'll make it a clean exit.

Here you can permanently delete your DOTOG account and all data. We explain step by step what happens, and what we must keep for legal reasons.

GDPR Art. 17 Reply by email Complete within 30 days Last updated 7 October 2026

In 4 steps

How deletion works

Clean, transparent, no tricks. You stay in control of every step.

Submit the request

Fill in the form below or send us an email. We only need the email address of your account.

We verify the request

We reply by email within 48 hours on working days and make sure the request really comes from you before we delete anything.

We delete

You can reverse the deletion for 14 days. After that, the account data is deleted permanently; technical backups expire by day 30.

Final confirmation

At the end you get an email confirming everything is deleted. Then your account is gone.

What gets deleted?

Deleting your account removes your profile, buddy, tasks, stars and rewards, and every message from BuddyChat. For fourteen days, you can reverse the deletion via the confirmation email link; even if you do, group membership, stars and your streak will not come back. After that, nobody can recover the data, including us; technical backups expire by day 30. Anything another group member completed or redeemed remains anonymised in the group statistics, with no link to you. The section below explains what we must retain for legal reasons; this concerns invoices, not your content. The process takes up to thirty days: request, verification, deletion and confirmation by email. To return later, you will need a new invite code. Cancel an active subscription separately in the App Store or Google Play; otherwise, billing continues. This data is deleted completely:

Your profile & login
Your buddy & avatar
Your tasks
Your stars & rewards
Your family / group membership
Chat history with the AI buddy
Your device logins

What we must keep, and why

Some data we are not allowed to delete immediately. We keep invoice and payment records for as long as the law requires, currently 8 years. This data is blocked, meaning: no longer actively used, only held for a possible audit by the authorities, and deleted automatically afterwards. We also keep a minimal record that deletion took place, and when, as proof that your request was handled.

Request account deletion

We will get back to you by email within 48 hours on working days.

Email address of your account * Exactly the address you use to sign in to the app.

Why are you leaving? (optional)

Anything else you want to tell us? (optional)

We use your email only to process your deletion request and send you the confirmation. No advertising, no sharing. Processing on EU servers. Where individual service providers process data in the USA, the EU Standard Contractual Clauses apply. To prevent spam, we store your IP address in an unrecognisable form, normally for one hour, up to 24 hours in case of abuse. If you are under 16, please ask your parents.

Prefer email?

Write to mail@dotog.app with the subject "Account deletion" and include the email address of your DOTOG account. We reply within 48 hours on working days and carry out the deletion manually.

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